Assistant Manager - Reservations
Core
Oversee the reservations department to drive revenue optimization and ensure exceptional guest experiences by managing complex booking operations and leading a team.
Role type
Assistant Manager - Reservations
Builds
Hotel occupancy and profitability through strategic booking operations and revenue management.
Domain
Hospitality / Hotel Operations
Required skills
Revenue management, team leadership, booking operations, data analysis, guest relations, database management, overbooking strategies, cost optimization, safety compliance, strategic planning
Preferred skills
N/A
Technologies
N/A
Responsibilities
Plan and coordinate room reservations to maximize revenues; Supervise and mentor reservation associates; Prepare and analyze monthly forecasts and occupancy projections; Maintain accurate guest records and corporate databases; Respond to guest inquiries and resolve issues; Analyze guest history for personalized service; Monitor corporate accounts and room availability; Apply revenue management principles and discount structures; Identify cost-effective resource utilization opportunities; Ensure team training on safety and procedures.
Seniority
Assistant Manager, hands-on leadership