Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_Thane
Core
Manage collections and recovery for retail asset products, overseeing repossession activities and leading a team of collection executives.
Role type
Senior IC portfolio manager (collections & recovery)
Builds
Delinquent account resolutions and asset recovery
Domain
Banking / Retail lending
Required skills
Collections management, Repossession oversight, Team leadership, Legal compliance coordination, Field operations, Data analysis
Responsibilities
Monitor and maintain collection efficiency across assigned portfolios, Manage repossession activities in coordination with repossession agents, Liaise with external collection agencies and field executives, Coordinate with legal teams for initiating and following up on legal actions