Support Analyst-Part time employment
Hybrid
Core
Cover the support desk by logging, handling, and resolving customer support calls and requests via email and other mechanisms.
Role type
Support Analyst
Builds
Customer support resolution for pharmaceutical software solutions
Domain
Pharmaceutical software / IT support
Deliverable
client delivery
Required skills
SQL, Database knowledge, 1+ year of support experience, ability to understand US accent
Preferred skills
None stated
Technologies
SQL, Database
Responsibilities
Respond to requests via email, telephone, and other mechanisms; provide advice and assistance relating to products and services; reproduce reported problems and document them; escalate problems to other technical teams; adhere to Quality Management System (QMS).