Guest Relations Executive (Front Office)
Core
Welcome guests at check-in and departure, handle inquiries, resolve complaints, and provide personalized service to ensure high guest satisfaction.
Role type
Front Office Guest Relations Executive (via careerplan.io/jobs/5904131294-guest-relations-executive-front-office-at-four-seasons)
Builds
Guest experiences and service delivery for hotel guests
Domain
Luxury hospitality
Deliverable
product features
Required skills
Guest interaction, complaint resolution, inquiry handling, service standard alignment, operational knowledge
Preferred skills
Opera System knowledge, luxury market understanding, organizational skills, pressure management
Responsibilities
Welcome guests upon arrival and departure, handle guest interactions with hospitality, assist with hotel service inquiries, respond to guest requests, resolve guest complaints
Seniority
Entry-level to Junior