Front Office Agent (m/w/d)
Core
Professional guest reception, check-in/out, and handling guest requests and complaints at the front desk.
Role type
Front Office Agent
Builds
Guest services and front desk operations
Domain
Hospitality / Hotel
Deliverable
product features
Required skills
Guest relations, complaint management, cash handling, revenue reporting, administrative support, cross-departmental collaboration
Preferred skills
Quality consciousness, reliability, flexibility, stress resistance
Technologies
POS systems, PMS
Responsibilities
Greet guests professionally, manage check-in and check-out processes, handle guest inquiries and complaints, assist department leadership with administrative tasks, ensure accurate cash management and revenue recording, collaborate with other hotel departments
Seniority
Entry-level to Mid-level, hands-on IC
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