Specialist, Ground Operations (Duty Manager)
Core
Managing sustainable daily airport operations, handling irregular operations (IROPS), and ensuring smooth ground handling for Scoot at SIN hub and network stations.
Role type
Senior IC ground operations duty manager (via careerplan.io/jobs/5904130022-specialist-ground-operations-duty-manager-at-scoot)
Builds
Daily airport operations and passenger experience during normal and disrupted flights
Domain
Aviation / Airline Ground Operations
Required skills
Airport operations management, IROPS handling, vendor management, stakeholder coordination, root cause analysis, regulatory compliance, incident investigation, shift roster management
Preferred skills
Digitalization of travel processes, audit execution, emergency plan adherence
Technologies
Microsoft Office
Responsibilities
Manage daily operational issues to ensure on-time aircraft dispatches across SIN and network; Lead outsourced vendors to ensure adherence to company regulations and SOPs; Handle flight delays and disruptions to minimize passenger inconvenience; Analyze delays to determine root causes and prevent recurrence; Conduct operational investigations into incidents and complaints; Perform audits on operational procedures and training requirements; Represent the airline as the front face during operational exigencies.
Seniority
Mid-level, hands-on IC