Customer Service Representative (Night Shift) - English + European Languages
Core
Handle urgent customer inquiries, travel disruptions, and high-priority escalations via phone, email, and chat during overnight operations.
Role type
Senior Customer Service Representative (Night Shift)
Builds
Reliable support for travelers and partners during critical incidents
Domain
Travel technology / B2B travel infrastructure
Deliverable
client delivery
Required skills
Crisis management, multi-channel communication, escalation handling, CRM usage, SLA monitoring, process improvement
Preferred skills
European languages (French, German, Dutch, Italian), Zendesk experience
Responsibilities
Handle emergency and urgent customer inquiries, Resolve escalated issues, Coordinate with internal teams and partners, Maintain accurate incident records, Monitor emergency cases for SLA compliance, Contribute to process improvements (via careerplan.io/jobs/4941791101-customer-service-representative-night-shift-english-european-languages-at-nuitee)
Seniority
Mid-level, hands-on IC