Customer Quality Lead
Core
Key interface between customers and internal teams, handling quality issues, driving root cause analysis, and ensuring timely corrective actions for product-related failures.
Role type
Customer Quality Lead
Builds
Quality improvements and corrective actions for automotive electronic components
Domain
Automotive / Quality Engineering
Deliverable
dashboards & analysis (via careerplan.io/jobs/5904079540-customer-quality-lead-at-aumovio)
Required skills
8D problem-solving, failure analysis, IATF 16949 compliance, ISO 9001 compliance, KPI monitoring, PPAP submission, audit coordination, cross-functional collaboration, trend analysis, preventive action planning
Preferred skills
None stated
Technologies
None stated
Responsibilities
Serve as primary quality contact for customers; Lead investigations of customer complaints and warranty returns; Coordinate 8D problem-solving processes; Ensure compliance with automotive standards; Monitor customer quality KPIs; Submit PPAP; Participate in customer audits; Collaborate with cross-functional teams; Analyze trends and implement preventive actions; Support field issue management; Establish and maintain customer relationships.
Seniority
Mid-level, hands-on IC