Analista de Control Desk
Core
Monitor real-time operational performance indicators, team productivity, and call center queues to support management decisions.
Role type
operational control analyst
Builds
operational reports and dashboards for management
Domain
call center operations / customer service (via careerplan.io/jobs/5904020996-analista-de-control-desk-at-bulgarelli-servicos-financeiros)
Deliverable
dashboards & analysis
Required skills
real-time monitoring, Excel (intermediate), report creation, data analysis, queue management, productivity tracking
Responsibilities
monitor operational KPIs in real time, track team productivity, analyze operational indicators, prepare management reports, update operational spreadsheets, identify performance deviations, support operational and strategic demands
Seniority
individual contributor