Senior Operations Strategy & Enablement Manager
Core
Senior Operations Manager serving as the operational right hand to leadership, driving execution, reporting, and system configuration for TPA operations.
Role type
Senior Operations Manager (TPA Operations)
Builds
Dashboards, trending analyses, performance reviews, and operational reporting layers.
Domain
Insurance (Life Insurance) / TPA Operations / Technology Platform
Deliverable
dashboards & analysis
Required skills
Operational strategy, diagnostic analysis, capacity planning, system administration, change management, cross-functional leadership, AI/automation application, SQL, advanced Excel/Sheets, BI tools
Preferred skills
Insurance industry knowledge, fintech experience, formal people management
Technologies
CRM, contact center/telephony, ticketing, workforce management tools, Tableau, RingCentral, Salesforce
Responsibilities
Own the reporting layer for operations including dashboards and performance reviews; perform diagnostic analysis to isolate root causes in efficiency and capacity; partner with workforce planning on forecasting and staffing; serve as hands-on administrator for operational and telephony systems; scope, configure, test, and deploy system changes; own end-to-end implementation of improvement initiatives; drive follow-through on commitments across partner and planning forums; advocate for operational needs in product and engineering roadmaps; enable scaled delivery with partners and vendors; define success criteria for operational changes; set direction for cross-functional working groups and mentor teammates.
Seniority
Senior, hands-on IC with leadership influence