Service Manager Latin America
Core
Transform the Service organization into a strategic growth engine, strengthening customer experience and operational excellence across Latin America.
Role type
Senior Service Manager (Medical Devices/Diagnostics)
Builds
Service operations, customer experience, and business performance for Leica Biosystems in LATAM
Domain
Medical Devices / Cancer Diagnostics / Healthcare
Required skills
P&L management, field service operations leadership, process improvement, regulatory compliance, spare parts forecasting, indirect leadership
Preferred skills
Pathology domain knowledge, CREA registration, Spanish fluency
Technologies
None stated
Responsibilities
Lead the Service organization across direct and indirect markets; Manage the Service P&L including revenue, costs, and inventory; Provide leadership to Field Engineering, Applications, Repair Center, and Training Center teams; Drive process improvements for pre-sales and post-sales activities; Build partnerships with internal and external customers; Maintain field presence to identify opportunities and ensure high-performance standards; Lead resolution of customer issues and regulatory compliance.
Seniority
Senior, hands-on IC with leadership responsibilities (via careerplan.io/jobs/5904014224-service-manager-latin-america-at-danaher)
