Chef-fe d'exploitation SAV Groupe Autocorner
Core
Coordinate, optimize, and develop the After-Sales Service (SAV) activity across multiple automotive dealership sites for Audi, Skoda, and BYD brands.
Role type
Senior Operations Manager, After-Sales Service (Automotive)
Builds
After-Sales Service operations and processes for multiple dealership locations
Domain
Automotive retail / After-Sales Service
Required skills
Multi-site operations management, After-Sales Service (SAV) expertise, DMS implementation, Performance management, Commercial development, ISO quality audits, Budget management, Team coaching
Preferred skills
PERCO or COSEC certification, Continuous improvement methodology
Technologies
DMS (Dealer Management Systems)
Responsibilities
Supervise and coordinate SAV activities across all sites, Deploy new DMS for BYD sites, Develop commercial levers for SAV performance, Pilot KPIs and implement improvement actions, Harmonize and supervise customer complaint handling, Organize and follow up on ISO quality audits, Pilot the SAV budget and optimize resource allocation, Coach SAV managers on workshop safety (via careerplan.io/jobs/5903749075-chef-fe-dexploitation-sav-groupe-autocorner-at-autocorner-jc-c-oberson-sa)
Seniority
Senior, hands-on IC with management responsibilities