IT Service Support
Core
Assists end users with application training, investigates recurring technical issues to implement preventive solutions, and prepares support documentation to enhance user proficiency and IT service stability.
Role type
IT Service Support Specialist
Builds
IT services and application reliability
Domain
IT Service Management / Enterprise Software Support
Deliverable
dashboards & analysis
Required skills
Cloud platform exposure (Azure/AWS), Agile/Scrum methodologies, Software security best practices, C#, JavaScript, LINQ, Object-oriented programming, HTML/CSS, SQL databases
Responsibilities
Provide detailed application training and guidance to end users, Investigate recurring issues to identify root causes and implement solutions, Handle multiple support activities while prioritizing tasks to meet SLAs, Prepare comprehensive documentation for support processes and user guides, Respond to user inquiries and resolve concerns professionally