Assistant Manager
Core
Lead the Front Office operation at a luxury hotel, ensuring personalized guest experiences and efficient check-in/out processes.
Role type
Front Office Team Leader (Assistant Manager)
Builds
Luxury guest experiences and operational efficiency in hotel front-of-house functions
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Team leadership, guest service management, operational supervision, training and coaching, cash handling, emergency procedures, cross-departmental liaison, rostering, performance reporting
Preferred skills
Knowledge of luxury service standards, experience with Front Office systems, ability to handle alcohol service
Technologies
Front Office systems
Responsibilities
Supervise guest arrivals and departures, train and coach Front Office staff, manage cash and credit transactions, ensure safety and emergency procedures, coordinate with other departments, prepare monthly performance reports, monitor public areas, assist in night audit and housekeeping duties as needed