Switchboard operator
Core
Answer high-volume incoming calls for a hospital, directing callers to appropriate departments, doctors, or wards while providing general information and directions.
Role type
Switchboard operator
Builds
Hospital communication flow and patient/visitor access
Domain
Healthcare / Hospital operations
Deliverable
client delivery
Required skills
Telephone etiquette, call routing, message taking, basic computer proficiency, data entry
Preferred skills
Customer service experience, knowledge of telephone management systems
Responsibilities
Answer incoming calls professionally, direct calls to specific departments or staff, provide hospital service information and directions, take and deliver messages, update telephone lists and contingency plans, assist with administrative tasks like filing or patient admissions
Seniority
Junior, entry-level IC
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