Switchboard Operartor
Core
Handle all incoming calls and in-house guest requests 24/7 to ensure a memorable stay at The Pullman Hotel.
Role type
Front Office Switchboard Operator
Builds
Guest communication channels and operational coordination for hotel departments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Multitasking, prioritization, calm demeanor under pressure, computer literacy, telephone etiquette, guest service excellence
Preferred skills
Previous Front Office or Call Center experience in a hotel, additional languages, familiarity with Opera PMS
Technologies
IRIS, Fidelio, Microsoft applications, Opera PMS
Responsibilities
Respond to incoming calls and transfer to appropriate destinations, log and follow up on guest requests, arrange special deliveries and celebrations, handle emergency lines and elevator alarms, receive and distribute faxes, maintain telephone extension lists, act as a salesperson for hotel promotions
Seniority
Entry-level to Mid-level, hands-on IC