Receptionist
Core
Front desk point of contact for hotel guests, managing check-in/check-out, room upselling, and delivering personalized service.
Role type
Front desk receptionist
Builds
Guest check-in/check-out processes, room reservations, and hotel service experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, cash handling, reservation management, complaint resolution, multi-channel booking handling, VIP coordination
Preferred skills
Additional language proficiency, knowledge of local attractions
Technologies
Hotel Property Management Systems (PMS), payment terminals
Responsibilities
Greet and assist guests with check-in/check-out procedures, process payments and manage room bookings, handle special requests and complaints, maintain front desk appearance and cleanliness, administer cash float and conduct end-of-shift reconciliations, promote hotel facilities and upsell rooms
Seniority
Skilled, entry-to-mid level