Service Desk Analyst | Fixed Term
Core
Provide technical assistance and support for IT hardware, software, and systems to the organization.
Role type
Service Desk Analyst
Builds
IT support services for desktops, laptops, software, phones, and peripheral equipment (via careerplan.io/jobs/58e189e2-502a-47b0-8aaf-6d450c84af16-service-desk-analyst-fixed-term-at-estia-health)
Domain
Healthcare IT
Deliverable
client delivery
Required skills
PC and printer troubleshooting, Windows OS support, Office 365 management, ITSM tool usage, hardware fault diagnosis, user training
Preferred skills
Knowledge of current security trends and risk mitigation
Responsibilities
Provide technical support for desktops, laptops, software, phones, and peripheral equipment; Troubleshoot and perform a variety of technical tasks; Log requests and incidents in the ITSM tool; Respond to user support requests within SLAs; Assist in basic operation and maintenance of shared equipment; Prepare instructions and educate users on technology systems; Provide after hours support on a rotational basis