Part-Time Customer Service Coordinator
Core
Own the day-to-day customer experience across multiple channels for a meat snack brand, resolving issues and improving support processes.
Role type
Part-time Customer Service Coordinator
Builds
Customer support operations and brand reputation
Domain
Food & Beverage / Retail
Deliverable
client delivery
Required skills
Customer service, written and verbal communication, phone handling, organization, time management, problem-solving, multi-priority management
Responsibilities
Managing customer enquiries via email, phone, social media, reviews, and live chat; Coordinating urgent order changes, cancellations, and customer requests; Resolving customer concerns with a solutions-focused approach; Communicating proactively regarding shipping delays, backorders, and subscriptions; Escalating product quality concerns and coordinating internal follow-up; Maintaining help centre content, response templates, and support resources; Monitoring customer feedback and identifying improvement opportunities; Assisting with reporting on customer activity, response times, and service trends