Guest Excellence Manager - Sydney Tower Eye
Core
Lead and manage all guest-facing operations for Sydney Tower Eye, ensuring safe, seamless, and exceptional visitor experiences across admissions, ticketing, security, VR, and the Skywalk.
Role type
Senior operations manager (hospitality/tourism)
Builds
World-class visitor experiences at an iconic tourism attraction
Domain
Tourism / Attractions / Hospitality
Deliverable
product features
Required skills
Team leadership, operational management, safety compliance, stakeholder management, data analysis, service recovery, workforce planning
Preferred skills
Hospitality management degree, First Aid certification, Fire Warden certification
Technologies
Ticketing systems, scanners, kiosks, Microsoft Office
Responsibilities
Lead daily front-of-house operations including admissions, ticketing, security, and Skywalk; manage and develop high-performing teams; ensure compliance with health and safety legislation; analyze operational data to drive continuous improvement; resolve complex guest complaints and service recovery situations.
Seniority
Senior, hands-on IC