Online Booking & Guest Relations Manager
Core
Manage the full online reservations and guest-relations function for a luxury nature reserve, owning the guest journey from enquiry to post-stay follow-up.
Role type
Online Bookings & Guest Relations Manager
Builds
Direct bookings, OTA bookings, and high-touch guest experiences for a luxury nature reserve
Domain
Luxury hospitality / Nature reserve
Required skills
Luxury hospitality reservations, Guest relations management, Channel management, PMS management, OTA management, WhatsApp concierge, Revenue management, Guest recovery, Occupancy tracking, Conversion optimization
Preferred skills
Revenue management
Technologies
PMS, Channel manager, OTAs, Online payment platforms, WhatsApp Business
Responsibilities
Manage direct, website and OTA enquiries and bookings; Own pre-arrival, in-stay and post-stay guest communication; Maintain availability, rates, restrictions and inventory; Convert enquiries and support occupancy and revenue targets; Coordinate access information and handovers to on-site team; Handle guest recovery and escalate operational issues; Track occupancy, pickup, conversion, guest feedback and booking-source performance.
Seniority
Mid-level, hands-on IC