Reservation Executive
Core
Oversee room blocks, reservations, and group market codes while processing requests via phone, fax, or mail to identify guest needs and determine appropriate room types and rates.
Role type
Reservation Executive
Builds
Room inventory and billing accounts
Domain
Hospitality / Hotel Reservations
Deliverable
product features
Required skills
Reservation system proficiency, sales techniques, policy explanation, data entry, guest issue resolution, billing account setup
Preferred skills
Supervisory experience, training and coaching, scheduling
Responsibilities
Process reservation requests, changes, and cancellations; explain guarantee, special rate, and cancellation policies; accommodate and document special requests; answer questions about property facilities and services; input and access data in reservation system; set up proper billing accounts; troubleshoot and resolve guest issues; assist management in training, scheduling, and coaching employees.
Seniority
Non-Management