Customer Success Manager
Core
Own the overall success, retention, and growth of a portfolio of customers by ensuring services deliver measurable value and driving renewals.
Role type
Senior Customer Success Manager (Account Management)
Builds
Customer relationships and strategic account plans
Domain
B2B Services / Account Management
Deliverable
client delivery
Required skills
Escalation Management, Delivery Management, Communication
Responsibilities
Act as the primary business point of contact for customers; Build relationships with operational stakeholders, project owners, business leaders, and executive sponsors; Understand each customer's organization, business model, priorities, challenges, and strategic objectives; Develop a structured success plan for every strategic customer; Continuously monitor customer health and identify potential churn risks early; Coordinate internally to resolve customer concerns; Develop renewal strategies well before contract expiry.