Thai Speaking Customer Support Agent - Work In Sofia, Bulgaria
Core
Provide world-class assistance to a global client base via telephone, email, and live chat, resolving complex inquiries and escalating technical issues.
Role type
Thai-speaking customer support agent
Builds
Customer support services for a global client
Domain
Customer Support Services
Deliverable
client delivery
Required skills
Thai (native or fluent, spoken and written), English (excellent proficiency), problem-solving, CRM database management, adherence to quality protocols
Preferred skills
Previous experience in Customer Support Services
Technologies
CRM database
Responsibilities
Act as primary point of contact for Thai-speaking clients, resolve complex customer inquiries via telephone, email, and live chat, maintain accurate records of customer interactions within the internal CRM database, collaborate with cross-functional teams to escalate and resolve technical issues efficiently, adhere to industry-standard quality protocols to ensure high levels of customer satisfaction, promote brand loyalty through proactive communication and professional problem-solving, stay updated on product knowledge and internal processes to provide accurate, real-time guidance
