Customer Order Management Representative - Level II - OFFC
Core
Act as the single point of contact for assigned customer accounts to manage the entire order life cycle, ensuring orders are processed and shipped on time.
Role type
Customer Order Management Representative
Builds
Customer order fulfillment and logistics
Domain
Industrial manufacturing supply chain
Required skills
Order life cycle management, complex inquiry resolution, export compliance documentation, quality non-conformance claims, internal database maintenance, process improvement
Preferred skills
Knowledge of Quality Management Systems, report preparation, process optimization
Technologies
Quality Management System, internal order management databases
Responsibilities
Manage assigned customer accounts from new set-up to order fulfillment; resolve complex customer inquiries and escalations; ensure compliance with export policies and compile required documentation; act as liaison for quality issues; maintain accurate interaction records; prepare internal and customer reports; support process improvement projects.
Seniority
Intermediate, hands-on IC
