Reservations Department Internship
Core
Assisting guests with hotel room reservations, modifications, and cancellations while ensuring accuracy and driving upselling opportunities.
Role type
Reservations Department Intern
Builds
Guest booking experiences and hotel revenue
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Reservation management, Guest communication, Data accuracy, Fraud detection, Upselling, Channel management
Responsibilities
Handle guest room reservation requests, modifications, and cancellations; Verify daily reservations and communicate details to Front Office; Identify and escalate discrepancies in rate or room mapping; Monitor and follow up on potentially fraudulent reservations; Manage no-shows and non-guaranteed reservations; Drive upselling opportunities to enhance guest satisfaction and maximize revenue.