Customer Order Management Representative - Level II - OFFC
Core
Act as the single-point-of-contact for assigned customer accounts to manage the entire order life cycle, ensuring orders are processed and shipped on time.
Role type
Customer Order Management Representative
Builds
Customer order fulfillment and logistics
Domain
Manufacturing / Supply Chain
Required skills
Order life cycle management, Customer account management, Logistics coordination, Export compliance, Quality management systems knowledge, Process improvement, Data reporting, Escalation handling
Preferred skills
College degree, Supply chain experience
Technologies
Order management systems, Quality Management Systems
Responsibilities
Manage assigned customer accounts for the entire order life cycle from set-up to shipment, Resolve complex customer inquiries and escalations, Ensure compliance with export policies and compile required documentation, Act as liaison between customers and manufacturing locations for quality issues, Prepare and distribute internal and customer reports, Participate in process improvement projects
Seniority
Intermediate, hands-on IC
