Regional HRSD Operations Lead - APAC
Core
Lead end-to-end HR service delivery, governance, and compliance for Employer of Record (EOR) and Agent of Record (AOR) operations across APAC and Middle East regions.
Role type
Senior HR Service Delivery Lead (Regional)
Builds
HR service delivery operations, compliance frameworks, and escalation resolution for global workforce clients.
Domain
Human Resources / Employer of Record (EOR) / Compliance
Required skills
HR operations management, employment law compliance, risk assessment, team leadership, process standardization, stakeholder management, audit readiness, vendor management, data privacy, cross-functional coordination
Preferred skills
Experience with EOR/AOR models, knowledge of APAC/Middle East labor laws, change management, automation adoption
Technologies
HRIS systems, case management tools, self-service platforms, automation tools
Responsibilities
Oversee end-to-end HR service delivery operations and ensure adherence to SLAs and service catalogs; Act as primary escalation point for complex, sensitive, or high-risk HR matters; Drive compliance with country-specific employment laws and internal policies; Mentor and manage a team of HR specialists; Standardize HR processes and implement continuous improvement initiatives; Partner with Payroll, Legal, Finance, and vendors to ensure accurate execution.
Seniority
Senior, hands-on IC with team leadership