HR Service Delivery Analyst
Core
Execute HR service delivery processes including workforce administration, performance management, and benefits administration for clients.
Role type
HR Service Delivery Analyst (IC)
Builds
HR operational processes and client service interactions
Domain
Human Resources / Workforce Administration
Required skills
Workforce administration, Performance management, Benefits administration, Data analytics, Process execution, Root cause analysis, Process improvement, SLA management, Team training, Document management
Preferred skills
Workday, HR Domain certification
Technologies
Workday, MS Office, Excel
Responsibilities
Execute HR processes accurately and timely as a hands-on processor; Assist client with Admin activities related to onboarding, people movements, and benefits; Support Client with Admin activities related to Performance mgmt; Create effective QC and Audit mechanism within process to ensure delivery on SLA's; Perform Root Cause Analysis on issues and suggest corrective action; Assist in training/educating HRO personnel on learning and acquired skills in process.
Seniority
Mid-level, hands-on IC
