Technicienne / Technicien support IT N2 (80 - 100%)
Core
Level 2 IT support technician providing technical assistance, infrastructure maintenance, and client on-site interventions.
Role type
Mid-level IT support technician (N2)
Builds
Client IT infrastructure and support services
Domain
IT / Information Technology
Required skills
Windows 11/TS/VDI administration, Active Directory, Azure, Windows Server (DHCP, DNS, File server, RDS, PowerShell), Microsoft 365/Exchange, network connectivity (firewall, VLAN, routing, VPN), workstation administration, backup and restore, ticketing tools, ITIL concepts
Preferred skills
ITIL Foundation certification
Responsibilities
Resolve Level 2 support tickets, provide technical assistance via phone/email and on-site, maintain client infrastructure, participate in technical projects, contribute to team knowledge base
Seniority
Mid-level, hands-on IC
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