Latvian Speaking Solutions Consultant - Work In Sofia, Bulgaria
Core
Provide high-quality customer support services to clients via telephone, email, and live chat in Latvian.
Role type
Solutions Consultant (Customer Support)
Builds
Customer support interactions for end-users
Domain
BPO and customer support services
Deliverable
client delivery
Required skills
Latvian (native or fluent), English (professional proficiency), problem-solving, digital literacy
Responsibilities
Provide customer support via telephone, email, and live chat; analyze and troubleshoot complex user inquiries; maintain accurate records of customer interactions; collaborate with cross-functional teams to escalate technical issues; develop understanding of company products and services; meet monthly quality and performance KPIs.
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