Customer Service Executive
Core
Deliver high-quality customer experiences by resolving queries, handling escalations, and ensuring accurate issue resolution across all interactions.
Role type
Customer Service Executive
Builds
Customer support interactions and resolution outcomes
Domain
Cybersecurity certification and training
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, process adherence, attention to detail, ownership, adaptability
Preferred skills
Quick learning, customer focus, accountability
Responsibilities
Maintain strong CSAT and achieve key service metrics, handle difficult situations and escalations, develop product and process knowledge, identify recurring issues and report process gaps, work rotational shifts
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