Technical Support Engineering
Core
Leads resolution strategy for high-impact customer issues using AI-powered diagnostics and complex technical reasoning.
Role type
Senior Technical Support Engineering Lead
Builds
AI-safe workflows, secure troubleshooting practices, and support processes for US government agency customers
Domain
IT Support & Security for Government Agencies
Deliverable
client delivery
Required skills
complex technical reasoning, AI-powered diagnostics, security risk assessment, process improvement, mentoring, stakeholder engagement
Preferred skills
product roadmap influence, automation techniques, cross-team collaboration
Technologies
AI-powered insights and diagnostics tools
Responsibilities
Lead investigations requiring complex technical reasoning; establish AI-safe workflows; mentor team on AI-assisted troubleshooting; drive process improvements using customer feedback; review technical solutions for security impact; act as advisor to government agency customers
Seniority
Senior, hands-on IC with leadership responsibilities
