Repair Team Leader
Core
Manage a repair unit within an after-sales service center, overseeing the repair process from machine intake to dispatch and leading a team of technicians.
Role type
Senior Team Leader, After-Sales Repair Services
Builds
After-sales repair services for industrial power tools
Domain
Industrial Tools / After-Market Services
Required skills
Team leadership, process management, resource planning, performance management, inventory management, Lean management, data analysis, stakeholder collaboration
Preferred skills
SAP knowledge, mechanical/technical knowledge, Microsoft Office proficiency
Responsibilities
Manage the entire repair process from intake to dispatch; Recruit and develop highly qualified repair technicians; Plan and assign resources for training and development; Motivate the team to meet individual and collective performance goals; Ensure excellent customer service by meeting KPIs for quality, cost, and efficiency; Optimize productivity and quality while controlling costs; Manage spare parts and consumables inventory; Lead Lean management and continuous improvement; Coordinate with cross-functional teams (Sales, Marketing, Logistics, etc.)
Seniority
Senior, hands-on IC