Help Desk Technician (PRUEBA)
Core
Provide in-person and telephone support to the public, handle administrative support tasks, and manage access control for an academic institution.
Role type
Help Desk Technician / Front Desk Administrator
Builds
Operational support services for students, faculty, and staff at an educational campus
Domain
Education / Campus Operations
Deliverable
dashboards & analysis
Required skills
Customer service, telephone support, access control, incident documentation, data management, administrative tasks, knowledge of ERP systems, Microsoft Office
Preferred skills
Experience in the education sector, advanced English
Technologies
Microsoft Office, Teams, SharePoint, ERP systems
Responsibilities
Answer incoming calls and resolve or escalate issues; greet visitors; manage access to classrooms and rooms; safeguard lost items; document and track user incidents; perform reception-related administrative duties; maintain database accuracy; ensure compliance with data protection and safety regulations.
Seniority
Mid-level (3-5 years experience)