Personal Injury Team Leader
Core
Lead a team of Personal Injury Claims Handlers to deliver excellent customer outcomes and achieve operational performance objectives throughout the claims journey.
Role type
Team Leader, Personal Injury Claims
Builds
Personal injury claims outcomes for customers
Domain
Insurance, Personal Injury
Deliverable
client delivery
Required skills
People leadership, coaching, motor claims knowledge, technical claims expertise, performance management, process improvement
Preferred skills
Civil Procedure Rules (CPR) knowledge, MOJ and OIC portals experience, project management for indemnity spend reduction
Responsibilities
Leading and motivating a team of claims handlers, driving colleague performance through coaching and quality audits, acting as a technical referral point for complex claims, monitoring team performance, building a positive team culture
Seniority
Mid-Senior, hands-on IC with people leadership