Guest Service Executive
Core
Represent the hotel to guests during all stages of their stay, handling check-in/check-out, room assignments, reservations, and cashiering functions.
Role type
Guest Service Executive (Front Desk)
Builds
Guest check-in/check-out experiences, room reservations, and hotel service sales
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Room status tracking, credit and cash handling, suggestive selling, housekeeping coordination, reservation management, safe deposit box management, currency exchange, telephone etiquette, mail/package handling
Preferred skills
Certificate or diploma in hospitality/tourism, 1+ year experience in hotel or customer service, ability to work independently, professional disposition
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