Remote Service Engineer
Core
Frontline remote technical expert delivering diagnostics and issue resolution for healthcare customers and field teams to minimize onsite service.
Role type
Senior Service Engineer (Hybrid Remote/Field)
Builds
Operational stability of Philips healthcare products and field partner capabilities
Domain
Healthcare technology / Medical devices
Deliverable
client delivery
Required skills
Remote software system troubleshooting, SQL, Windows server administration, computer networking, mechanical and electrical issue resolution, technical solutions authoring, escalation management
Preferred skills
Experience with a variety of Philips products
Responsibilities
Provide remote technical support and diagnostics to healthcare customers and field partners, resolve service issues using internal tools and knowledge resources, escalate complex product issues to higher-level support, utilize remote capabilities to reduce onsite service dispatch
Seniority
Mid-to-Senior, hands-on IC