Regional Hardware Specialist
Core
Regional hardware specialist providing escalated product support, troubleshooting, and knowledge transfer for Elekta's medical linear accelerator treatment delivery systems.
Role type
Senior IC hardware specialist (medical linear accelerators)
Builds
Clinical radiation therapy systems (linear accelerators)
Domain
Medical technology / Radiation oncology
Deliverable
physical/clinical work
Required skills
Electronic/Electrical engineering degree, 4+ years Field Service Engineer experience, knowledge of linac subsystems (mechanical, electrical, vacuum, beam generation, control, imaging), complex troubleshooting, mentoring, remote support tools, business intelligence tools
Preferred skills
Subject Matter Expert development, knowledge article creation, R&D project involvement
Technologies
Networking interoperability tools, remote support tools, business intelligence tools
Responsibilities
Receive and resolve/escalate cases from field service engineers and distributors; troubleshoot product issues in live clinical environments; visit customer sites to investigate and resolve issues; document support activities and write knowledge articles; mentor cluster field service engineers; identify product issue trends and alert management; support rollout of new products and features; lead small service projects.
Seniority
Senior, hands-on IC