Senior Director, CEG EMEA Field Ops Lead
Core
Lead operational strategy, planning, and execution for ServiceNow's Customer Excellence Group (CEG) across EMEA to drive customer success and post-sale team outcomes.
Role type
Senior Director, Field Operations
Builds
Operational cadence, performance management systems, and cross-functional alignment for the EMEA field organization
Domain
SaaS / Customer Success Operations
Deliverable
dashboards & analysis
Required skills
Strategic planning, financial analysis, performance management, change management, stakeholder management, team leadership, resource allocation, data-driven decision making
Preferred skills
Experience in matrixed organizations, ambiguity navigation, executive presence
Technologies
None explicitly stated
Responsibilities
Define and execute the annual operating plan for CEG EMEA; track metrics and forecasts for customer success and renewals; improve operating models and tooling; translate global strategy into EMEA priorities; partner with Finance on headcount and resource allocation; establish quarterly business reviews and performance cadences; recruit and mentor operations teams; drive standardized reporting and accountability frameworks.
Seniority
Senior Director, strategic leadership & execution
