Líder de Cartera Relacional
Core
Leading a high-performance team to ensure effective debt collection and quality management research, building long-term relationships with consumers.
Role type
Senior team lead (debt collection)
Builds
Operational efficiency and collection metrics for consumer accounts
Domain
Financial services / Debt collection
Required skills
Leadership, team management, analytical skills, results orientation, communication, problem-solving, conflict resolution
Responsibilities
Form a high-performance team, implement team-building actions, ensure compliance with key operational indicators (collection efficiency, average amount collected vs target), ensure manager productivity, enforce operational discipline (hours worked, days worked, visits per day, absences)
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