Supervisor de Recepción
Core
Supervising teams of coordinators and associate advisors focused on sales and customer service, managing operational needs and performance metrics to achieve area objectives.
Role type
Reception Supervisor
Builds
Sales and customer service operations for hotel guests
Domain
Hospitality
Required skills
Omnichannel management, Reservation and CRM systems, Call center and workforce management tools, Team leadership, Performance analysis, Training needs assessment
Preferred skills
Advanced English
Responsibilities
Generate daily reports on TMO, CR, revenue, call volume, and agent time; Monitor cancellations, modifications, and guarantees; Control destination/line production; Review and improve quality processes; Evaluate team training needs
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