Order Management Specialist Latam
Core
Processing sales orders and managing customer interactions throughout the entire order lifecycle in the life sciences and diagnostics industry.
Role type
Order Management Specialist
Builds
Sales order fulfillment and customer service for life sciences, diagnostics, and biotechnology customers
Domain
Life Sciences / Diagnostics / Biotechnology
Required skills
Order entry and lifecycle management, CRM/ERP system proficiency, cross-functional coordination, SLA monitoring, bilingual communication (English/Spanish)
Preferred skills
Experience in LATAM market, Bachelor's degree in business administration
Technologies
Salesforce, SAP, Oracle, Microsoft Excel
Responsibilities
Enter and process sales orders accurately in CRM/ERP systems, manage full order lifecycle including confirmations and returns, serve as primary contact for order status and inquiries, coordinate with Sales/Finance/Supply Chain for fulfillment, monitor order progress to meet SLAs
Seniority
Individual Contributor, Mid-level