Senior Reservationist
Core
Managing the full reservations lifecycle for luxury safari lodges, including sales conversion, rate management, and guest coordination.
Role type
Senior reservations specialist with team support responsibilities
Builds
Confirmed bookings and operational efficiency for luxury safari properties
Domain
Luxury hospitality / Safari tourism
Required skills
Reservations management, Sales conversion, Luxury hospitality knowledge, Team leadership, Financial accuracy, Guest coordination, Rate management, Travel agent relations, Microsoft Office proficiency, Numerical accuracy
Preferred skills
Supervisory experience, Hospitality/Tourism qualification, Central reservations experience
Responsibilities
Manage direct, travel-agent, and DMC enquiries from enquiry to confirmed booking; Guide and support the Reservations & Sales Consultant; Liaise with lodge operations for guest handovers; Monitor provisional bookings and conduct follow-ups; Calculate quotations, commissions, and deposits; Provide regular reports on booking activity and sales performance.
Seniority
Senior, hands-on IC with team support