Senior Reservationist
Core
Manage daily reservations for luxury safari lodges, handling enquiries from quotation to booking confirmation and supporting the central reservations function.
Role type
Senior Reservationist
Builds
Confirmed bookings and operational records for luxury safari lodges
Domain
Hospitality / Luxury Safari Tourism
Required skills
Reservations system proficiency, Sales and commercial awareness, Quotation and commission calculation, Booking management, Guest handover coordination, Team guidance, Workload prioritization, Financial record maintenance
Preferred skills
Luxury safari lodge experience, Central reservations experience, Team leadership or supervisory experience
Responsibilities
Manage direct, travel-agent and DMC enquiries; Maintain accurate rates, availability, and guest information; Calculate quotations, commissions, and balances; Manage provisional bookings, amendments, and cancellations; Coordinate guest handovers with lodge teams; Guide and support the reservations team; Provide reporting on booking activity and sales performance.
Seniority
Senior, hands-on IC with leadership responsibilities