Reservations Agent
Core
Managing guest reservations via phone and email, verifying profiles, and ensuring data accuracy in the hotel system.
Role type
Reservations Agent
Builds
Hotel room reservations and guest profiles
Domain
Luxury hospitality
Required skills
Spanish, English, Opera PMS, Golden PMS, reservation management, data entry, guest service standards
Preferred skills
Luxury hotel experience, attention to detail, guest centricity
Responsibilities
Verify existing guest profiles before creating new reservations, create reservations via phone or email with full guest data, respond to reservation emails and escalate issues, assist with general hotel service inquiries
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