Travel Specialist (Bilingual English & Italian)
Core
Provide high-end customer service for hotel reservations, recommendations, and technical support across Tablet Hotels and MICHELIN Hotel brands via phone, email, and chat, with a portion of time dedicated to restaurant inquiries for the MICHELIN Guide.
Role type
Customer service specialist (travel & hospitality)
Builds
Customer experience for Tablet Hotels and MICHELIN Guide clients
Domain
Online travel agency & luxury hospitality
Deliverable
client delivery
Required skills
Bilingual English & Italian, customer-facing experience in travel/hospitality/luxury, proficiency with Google Workspace, experience with chat platforms (Slack), email, and phone
Responsibilities
Handle hotel reservations, availability searches, special requests, and technical support; manage client expectations in a high-volume setting; assist with MICHELIN Guide restaurant inquiries
Seniority
Individual contributor
