Segundo/a Jefe/a de Recepcion - NH Canciller Ayala Vitoria - (Álava)
Core
Support the Front Office Manager in managing reception functions and daily staff supervision to enhance guest satisfaction and maximize departmental financial performance.
Role type
Assistant Front Office Manager
Builds
Hotel front office operations and guest services
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office management, budget control, revenue forecasting, upselling/cross-selling, staff training, local area knowledge, Microsoft Office, Property Management Systems (PMS), revenue management principles
Preferred skills
Experience in hotels of similar size and complexity
Responsibilities
Lead and coordinate the department applying service and quality standards, manage and supervise guest concerns, collaborate on department budget control, prepare monthly revenue forecasts, review and supervise upselling/cross-selling policies, ensure team knowledge of products/services/prices, communicate department objectives and hotel information
Seniority
Mid-level, hands-on IC