Customer Support Specialist
Core
Provide real-time operational support to guests currently on hire, resolving vehicle and service issues to ensure safety and confidence.
Role type
Customer Support Specialist (Travel/RV Industry)
Builds
Guest support experience and safety outcomes for campervan renters
Domain
Travel & Tourism / Recreational Vehicles
Deliverable
client delivery
Required skills
Customer service, complaint resolution, multi-case management, problem-solving, attention to detail, system navigation (Outlook, Excel, CRM)
Preferred skills
D365 CRM experience
Responsibilities
Provide real-time support via calls, messaging, and written communication; Troubleshoot vehicle and service issues; Manage customer cases end-to-end with documentation; Coordinate with branches, contractors, and suppliers; Handle customer complaints; Support insurance claims processing.
Seniority
Individual Contributor, operational level
