Customer Program Manager (m/w/d) Order Management Solutions
Core
Building strategic relationships with customer decision-makers to drive long-term account growth, value creation, and operational excellence for Order Management Solutions.
Role type
Senior Customer Program Manager (Account Management & Operations)
Builds
Strategic account roadmaps, operational performance improvements, and business continuity plans for global logistics clients.
Domain
Logistics / Supply Chain / Freight Forwarding
Required skills
Strategic account management, Supply Chain management, Freight Forwarding, PO Management, Global program management, Exception management, Financial performance analysis, Project leadership, Team leadership, Business continuity planning
Preferred skills
Upselling and cross-selling strategies, Stakeholder management, Data analysis with Excel and BI tools
Technologies
Infor Nexus, Excel (Pivot Tables), PowerPoint, BI-Tools
Responsibilities
Build and maintain strategic relationships with customer decision-makers; Coordinate governance meetings and lead KPI reviews; Ensure high quality of daily operational performance and handle escalations; Manage exception management and CAPA measures; Monitor financial performance and ensure accurate billing; Identify and develop growth opportunities; Lead end-to-end customer projects; Minimize disruption impact and maintain business continuity plans; Lead and develop program specialists and coordinators.
Seniority
Senior, hands-on IC with team leadership responsibilities
